• On the Home or Payments tab, click Pay Now to make a one-time payment.

• If you have saved payment methods those will be displayed, or you can Create a New Payment Method.

• Select your preferred payment method: eCheck (direct withdrawal from bank account), or Credit/debit card (Apple Pay or direct). You can then enter the associated payment information and click Continue.

• Next, choose to make your payment in full or to edit the amount. If online payments are required to be made in full, the payment amount will not be editable, and you will have the option of paying either the Balance Due, which includes past and current bills, or the Full Balance, which includes past, current, and any upcoming bills, including unposted, recurring bills.

• Review the Payment Date and Payment Balance information for accuracy. A transaction fee will also be displayed if you select a credit or debit card transaction.

• Once you have verified all your payment information, click Make This Payment Now. You will receive a confirmation email once the payment is successfully submitted. The payment may take a few days to process and clear your account. If you didn’t receive a confirmation email your payment may not have been received, please reach out to us.

• On the Home or Payments tab, click Set Up Autopay to create an automatically recurring payment

• If you have saved payment methods those will be displayed, or you can Create a New Payment Method.

• Select your preferred payment method: eCheck (direct withdrawal from bank account), or Credit/debit card (Apple Pay or direct). You can then enter the associated payment information and click Continue.

• Give the payment a name, select whether you want to pay a fixed amount or your outstanding balance, and choose the payment start date.

• If you choose to pay an outstanding balance, you will also notice a field for the maximum limit. You may proceed with the suggested amount or choose a new one.

• Click Create Autopay. You will receive a confirmation email when your payment is processed. You can review your autopay details on the Payments tab of your Online Portal.

• You can stop any future auto payments from processing by navigating to the Payments tab and locating the Scheduled Payments block. Select Delete on the auto payment you have created.

• If you have already received a confirmation email that your payment has been processed this month when it shouldn’t have, you’ll need to reach out to your bank or credit card provider to issue a stop payment.

• To skip the next month's payment, navigate to the Payments tab and locate the Scheduled Payments block. click Skip this payment under the auto payment you have created (you cannot skip payments created by your roommates). The auto payment will resume after the skipped month.

• Navigate to the Payments tab and locate the Scheduled Payments block. Click Edit under the auto payment you have created (you cannot edit payments created by your roommates). Update the amount of the payment then click Save at the bottom of the page.

• Navigate to the Payments tab and locate the Scheduled Payments block. Click Edit under the auto payment you have created (you cannot edit payments created by your roommates). Update the bank account or card information on file then click Save at the bottom of the page.

• If you are changing your auto payment from a credit/debit card to an eCheck (or vice versa), then you’ll need to delete your auto payment then create a new one.

• If you have an existing pay-in-full auto payment, you will be required to set a maximum limit in order to prevent payments of an unexpected amount. If you would like to change this amount, navigate to the Payments tab and locate the Scheduled Payments block. Click edit under the auto payment you have created. Update the maximum amount and then click Save at the bottom of the page. Updating the maximum limit can be done at any time.

• Click the Payments tab, then click View full account ledger to see a detailed account of all charges and payments posted to your account. Please contact your property manager if you have any questions about the transactions displayed.

• Yes, click the Account Profile tab and locate the Saved Payment Methods block. Under the saved payment method details, click the red Delete then click Yes, Delete to confirm.

Appfolio takes privacy and security seriously and invests in state-of-the-art systems to protect payment information.

• A dedicated team monitors the security of our platform and infrastructure 24/7/365.

• All sensitive data is encrypted both in transit and at rest.

• Bank-grade security.

• Security is regularly audited by third-party reviews.

• Security is baked into their software development lifecycle.